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frequently asked questions
Below are some of our common questions and answers
Is the Scalp & Hair Nourishment oil safe for all hair types?
Absolutely. It is a blend of natural cold-pressed oils, mixed with pure essential oils and infused with Rosemary to promote growth for all textured hair types.
What is the benefit of Pumpkin Seed Oil in your hair oil?
Research shows that Pumpkin Seed Oil helps promote hair growth by blocking DHT, a hormone often associated with hair thinning.
How should I use the Leave-In Butter?
This butter is to be used by people with textured natural hair. Take a small portion of the butter and rub to melt on palms before applying it in sections to either damp or dry hair from the roots to the ends before styling or blow-drying. It is specifically designed to prevent breakage by introducing and sealing moisture to each hair strand.
How do I grow my natural hair?
Use our growth and length retention set
Can I use the products together?
For people with textured hair, we recommend pairing the Leave-In Butter with a few drops of our Scalp & Hair Nourishment to nourish both hair and scalp. For people with straight hair, we recommend Scalp & Hair Nourishment to promote hair growth and nourish hair
Hand balms & body oils are ideal for all skin tones and can be used daily.
How often should I use your products?
While it depends on your hair type and needs, our moisturizing products are designed to be highly effective so frequent re-application is not needed.
Which hair porosity are your products for?
Our products are formulated to benefit all porosities.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What is your return policy?
Because our products are freshly made to ensure high quality, all sales are final and we do not accept returns.
What if my order arrives damaged?
If a product arrives with shipping damage, please email us immediately at Joy@favoredpearl.com. You must provide a clear image of the damage on the container for compensation.
How is shipping calculated?
Shipping rates are automated and calculated based on USPS rates at the time of checkout.
How do I track my order?
Once your order ships, you'll receive a tracking number via email or sms depending on the method used during purchase.
Can I cancel My Order?
Because we process and fulfill orders very quickly, cancellations are not guaranteed once checkout is complete.
If you need to cancel, please immediately visit our contact page to send our support team a message.
PLEASE NOTE: Submitting a cancellation request does not mean the order will be cancelled.
Orders are processed in real time, and whether a cancellation is possible depends on when your request is received and when our customer service team is able to review it. Once processing begins, we are unable to cancel, change, or modify the order in any way.
Please double-check your order before completing your purchase, as all sales are considered final once submitted.
Can I make changes my order?
Once an order is submitted and checkout is complete, we are unable to make any changes. This includes updates to the shipping address or phone number, adding discount codes, or changing products.
Please double-check your order before completing your purchase.